At Asmara Edge, we are committed to providing a smooth and trustworthy shopping experience. This Refund & Cancellation Policy outlines the conditions under which orders may be cancelled, returned, or refunded.

Order Cancellation:
Customers may cancel their orders before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled. In such cases, customers may request a return after delivery, subject to our return policy.

Cancellation by Us:
We reserve the right to cancel any order due to reasons such as product unavailability, pricing errors, or suspected fraudulent activity. In such cases, a full refund will be issued to the original payment method.

Return Eligibility:
Products are eligible for return if they are received in a damaged, defective, or incorrect condition. Customers must initiate a return request within 3–7 days of delivery, along with proof such as images or videos.

Return Conditions:
Returned items must be unused, in their original packaging, and include all accessories, manuals, and invoices. Items that do not meet these conditions may not be eligible for a refund.

Refund Process:
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request. Approved refunds will be processed within 5–10 business days and credited to the original payment method.

Shipping Charges:
Shipping fees are generally non-refundable unless the return is due to our error (such as wrong or defective product). In such cases, return shipping costs may be covered by us.

Non-Refundable Items:
Certain products may not be eligible for return or refund, including:

• Items that have been used or damaged after delivery
• Products without original packaging
• Items marked as non-returnable at the time of purchase

Late or Missing Refunds:
If your refund has not been received within the expected timeframe, please check with your bank or payment provider. Processing times may vary depending on your payment method.

Policy Updates:
We reserve the right to update or modify this policy at any time without prior notice. Continued use of our services implies acceptance of these changes.